Clear role ownership, the artifact produced, and the KPI that moves the pair forward.
1
Role defined
OwnerHR leadOps lead
ArtifactRole charter: purpose, scope, tasks, risk class.
KPIRole clarity score; approval by department head.
2
Blueprint published
Ownerorg_admincompliance
ArtifactVersioned role blueprint: policy envelope, KPIs, knowledge pack, certification plan.
KPIBlueprint completeness; envelope signed.
3
Employee hired
OwnerHRrecruiter
ArtifactEmployee profile; competency baseline; assigned role.
KPITime-to-hire; baseline assessment score.
4
AI counterpart provisioned
Ownerai_ops
ArtifactCounterpart instance bound to blueprint; model, tools, knowledge pack attached.
KPISmoke-test pass rate; eval-set score.
5
Pair formed (Shadow)
Ownersupervisor
ArtifactPair record; shared queue; telemetry wiring; first-day kickoff.
KPIShadow coverage %; observation volume.
6
Certification
OwnerL&Dai_ops
ArtifactHuman competency certificate; AI capability attestation; signed promotion packet.
KPIRubric score; agreement rate; eval pass rate.
7
Mode promotions
Ownersupervisorai_ops
ArtifactPromotion packet for each rung (Shadow→Advisor→Copilot→ControlledAction→Autonomy).
KPIOverride rate, approval rate, incident rate per gate.
8
Active pair
Owneroperatorsupervisor
ArtifactDaily throughput, quality sampling, cost reports, exception queue.
KPITasks per week, quality rubric, cost per task.
9
Recertification / retirement
Ownerai_opsorg_admin
ArtifactQuarterly recert record, drift report, retirement checklist (archive logs, revoke creds).
KPIDrift score, recert pass rate, orderly retirement SLA.